Thank you for choosing to call your new Wilmington, DE apartment at The Residences at Harlan Flats home. We know this decision was not made lightly and we hope you have an incredible experience here. Our goal is to exceed your expectations and provide all of the information necessary to enjoy not only your home, but the amazing attractions nearby.
- Business Center: Our business center is fully-equipped to handle all of your home office needs. Please utilize it in a timely manner so other residents can enjoy as well. If you should need to reserve it out for a meeting, please notify the leasing office.
- Concierge Services: Our onsite concierge will accept packages, dry cleaning, groceries, etc. We will simply leave a note on your mailbox to notify you of a delivery.
- Delaware Sports League: All residents receive the opportunity to play in the Delaware Sports League with a discounted membership through the ResideBPG Play Where You Live program. This provides an excellent casual opportunity to meet others in Wilmington and get fit!
- Fitness Center: Our state-of-the-art fitness center is available to residents 24 hours a day, 7 days a week. Get your workout on!
- Grocery Delivery: Shoprite in Wilmington offers free grocery delivery to ResideBPG residents. Visit plan.shoprite.com for details.
- Newsletter: Please make sure the leasing office has your email on file to receive important resident updates and exclusive offers to local businesses
- ResideBPG Play Where You Live Program: ResideBPG residents receive exclusive discounts to local business with the Play Where You Live card. For a current Play Where You Live card, please visit the leasing office. For more information about the participants, visit our Perks page.
- Resident Lounge: We encourage all resident to utilize our resident lounge to mingle and meet fellow neighbors
- Swimming Pool: Our outdoor courtyard with private swimming pool is open seasonally for residents to enjoy. For your own safety, please follow all pool rules and regulations.
In the case of an emergency, it is a good idea to have a disaster plan already in place for you and your family. We recommend identifying escape routes, outlining family communication methods, reviewing utility safety and shut-off, storing insurance documents and vital records in a safe place, and assigning responsibility for the care of your pets.
Important Emergency Contact Numbers
- Emergency Maintenance: (302) 757-9020
- Police: 911 – Text Telephone (TTY/TDD) Users
- Police Non-Emergencies: (302) 654-5151
- 24-Hour Crisis Help line: (302) 761-9100
- Emergency Evacuation Information: (302) 659-3362
In the event that your apartment needs to be serviced, please log in to your account to submit a work order. We take pride in our service and will try to complete all requests within 24 hours. When submitting a service request, please be as detailed as possible to help us expedite the process. Our maintenance technician is onsite Monday-Friday 8:00am – 4:30pm. For requests after normal hours, please call the 24-hour emergency maintenance line at (302) 757-9020.
- Fire: Each apartment is provided with smoke detectors and a sprinkler system. Please familiarize yourself with the operation of your windows and the location of smoke detectors and vents. Battery operated smoke detectors should have their batteries changed and tested once a year. In the event of a fire, call 911 immediately. You may also call using the fire call boxes located in the hallways and by the elevator on each floor. Simply break the glass and pull down the door. You will see a phone inside that connects directly to the fire department. Give the building address, floor, and apartment number. The fire dispatch will notify the building management and maintenance. If the fire is in your apartment, close the door behind you as you leave your apartment. Each apartment door has the ability to withstand a fire for several hours and will prevent the fire from spreading. If you have enough time, notify your neighbors by knocking on their doors as you evacuate the building. Exit using the stairs at the end of each hallway in an organized fashion. If there is smoke in the hallways, it’s best to travel on the ground as smoke rises. You should assume that all fire alarms are real and evacuate immediately unless otherwise notified. As part of your disaster plan, it is a good idea to have extra towels by the apartment door to wet and place underneath the door or over your face to limit smoke intake. also, don’t forget your pets! Have a plan for evacuating your furry family members.
- Flood: Each apartment has its own water heater that supplies hot water. The tank holds 50 gallons of water. If there is a malfunction with the water heater, it could potentially flood the building. Notify maintenance immediately if you detect a leak. Additionally, if the garbage disposal is blocked when the dishwasher is operating, the water can back up into your sink or drain onto your kitchen floor causing the floors to buckle. If this happens, notify maintenance immediately and wipe up any water.
- Toilet backup: We strongly recommend that all residents have their own plunger for a minor toilet clog. It is important to flush paper towels or put non-flushable items in the toilet. If the toilet does not drain after plunging, please submit a maintenance request and discontinue using the toilet until the clog is cleared. If this clog occurs after business hours and you only have one bathroom in your apartment, contact emergency maintenance. If you have another bathroom, maintenance will come out the next business. Also as a friendly reminder to cat owners, please remove cat litter by trash only.
The Residences at Harlan Flats is a pet friendly community. The current pet policy is a maximum of 2 pets with a $500 deposit for the first and an additional $250 deposit for the send. We will also honor a 50% reduced pet deposit for all Delaware Humane Association adoptions. Breed restrictions do apply, so please speak to your leasing agent for more details.
A Note to Residents with Pets: When taking your pet outside, be sure to curb them every time. If your pet has an accident inside the building, please clean it up immediately and notify maintenance for further cleaning if necessary. We understand that accidents happen, but we also want to make sure that our community looks its best at all times.
Please follow these guidelines for proper use of trash receptacles and garbage disposals:
Sink and Kitchen Disposal
- Garbage disposals are not designed to take on large quantities of food scraps. These clog pipes and cause back-ups. Throw out large food scraps in the trash prior to rinsing dishes in the sink.
- Hot oil or grease should never be put down the drain. As the hot liquid cools, it congeals in the pipe causing back-ups. We suggest keeping a jar solely for the purpose of collecting grease and throwing it out when full.
- Sanitary napkins and other feminine hygiene products should not be flushed down the toilet. Litter has clumping agents that will clog the toilet line and create back-ups and overflows.
Valet Waste Disposal
- As an amenity to our residents, we provide doorstep valet waste disposal. You will be given a recycling and trash receptacle specifically for this purpose.
- Step 1: Trash Preparation
- Residents will bag, tie, and place their trash in the provided valet waste container. Please double bag all pet waste and break down cardboard boxes. No loose trash will be accepted, nor bags over 25 lbs, broken glass, sharp objects, or oversized items.
- Step 2: Containers
- Valet Waste provides each resident with on 13 gallon trash container or waste station. Residents should place their secured trash and recycling bags in the designated are between 6:00PM and 8:00PM. Collection starts promptly at 8:00PM.
- Step 3: Collection
- Residents should bring their collections bins back inside by 9AM the next morning. Containers left out during the day may result in the interruption of service. There is no service on holidays, including 4th of July, Labor Day, Thanksgiving, Christmas Eve/Day, and New Year’s Eve.
- Step 1: Trash Preparation
- Do not leave trash on the floor of the trash room. If trash doesn’t fit down the chute, please dispose of it in the trash bins.
- Do not stack cardboard in the trash room. Break it down and dispose of it in the designated recycling bins.
- If you have a special disposal need, please notify the office and we will assist you with information regarding the best disposal techniques.
- Dispose of your trash frequently.
- Please secure trash in appropriate bags that are the correct size to fit down the chute, and close the trash chute when finished in order to prevent flies and odors from spreading.
- Do not dispose of paint down the chute or the trash receptacles. If you need to dispose of paint, please contact the office.
- Do not throw uncontained oil down the trash chute.
Do not leave trash in the hallways. Inappropriate disposal of trash may result in fines billed to your account.
- We participate in Single-Stream Recycling. Bins can be found in the trash room on the first floor through the second set of white doors in the back.
- Please do not include: food waste, films, plastic bags, plastic wrap, or foam cups and containers.
- Items that are accepted include: magazines, office paper, brown paper bags, newspapers, paperboard, paper cardboard, dairy and juice containers, glass bottles and jars, junkmail, aluminum cans, cardboard, phone books, tin or steel cans, and plastic #1 and #2.