Thank you for choosing to call a The Residences at Harlan Flats home. We know this decision was not made lightly and we hope you have an incredible experience here. Our goal is to exceed your expectations and provide all of the information necessary to enjoy not only your home, but the amazing attractions nearby.
For more information we recommend visiting FEMA’s (Federal Emergency Management Agency) and the American Red Cross website that provides an emergency check list. Visit http://www.fema.gov.
Important Emergency Contact Numbers
In the event your apartment needs to be serviced; please log in to your account and submit a maintenance request or notify the leasing office. We take pride in our service and will complete all service requests within a 24-hour time period of when the service request was placed. In certain situations our maintenance service technician may not be able to complete your request within 24 hours due to another emergency or part replacement. If in the event your service requires a part replacement, we will notify you when we are to receive the particular part and when we will complete your service request. When submitting a service request, try to give as many details as possible. This will help us expedite you service request. For example; instead of saying the dryer is broken, you could say; the dryer is turning but giving off little heat and it’s taking long hours to dry my clothes. Our maintenance technician is here Monday-Friday, 8:00am – 4:30pm. After 4:30pm the maintenance request will be submitted for the following day. We will provide 24-hour emergency maintenance. Maintenance will come to your apartment after business hours for an emergency. What constitutes an emergency is: Flood, Fire, Smoke, and toilet back-up (if only one bathroom), and A/C when temperatures are 80 degrees and above, or no heat. 24-Hour Emergency phone number is (302) 757-9020.
A Note to Residents with Pets: When taking your pet out to potty, be sure to curb them every time. If your pet has an accident inside the building, please clean it up immediately, and notify maintenance for further cleaning. We want to make sure that your community looks its best at all times, and we would greatly appreciate your help in this.
Reduced Pet Deposit by 50% of the market rate for all Delaware Humane Association adoptions only. Please contact our leasing office more information.
Below are a few guidelines regarding waste disposal and proper use of trash receptacles and sink disposals:
Do not leave trash in the hallways. Inappropriate disposal of trash may result in fines billed to your account.